Yes. Kindway is designed to work alongside your existing WhatsApp Business workflow. You keep using the official app on desktop and mobile as you do today. The agent handles conversations according to your settings, and you can open the same thread at any time to read messages, reply yourself, or take full control when you want a human touch.

Yes. Many teams begin with limited coverage, for example only outside business hours, only for certain types of questions, or by having the agent assist while a person approves replies. You can expand the agent’s role as you gain confidence, without forcing an all-or-nothing rollout.

You can disable or pause the agent from within your Kindway and WhatsApp flow whenever you need to, for maintenance, campaigns, or if you simply want to handle volume manually for a while. There is no lock-in to always-on automation.

The goal is the opposite of a rigid menu bot. The agent draws on your business context and real conversation history to answer in natural language, stay factual, and admit uncertainty. When something is outside its knowledge or needs a human decision, it can step aside so your team responds.

In most cases you can go from signup to a first test conversation in minutes. You connect your business context, set a clear goal for what the agent should handle, and run a few trial chats to validate tone and accuracy before wider use.

The system combines public or connected sources, such as your website, with the ongoing context of your WhatsApp conversations. That builds an initial knowledge picture without requiring you to write a full manual FAQ from scratch, while still allowing you to refine and correct over time.

The agent can recognize when a topic needs a person, for example disputes, bespoke quotes, or edge cases, and hand the thread back to your team. You remain in control of which conversations stay automated and which get a human owner.

Yes. Corrections, approvals, and feedback from your team help tune responses so the agent better matches your brand and policies. Quality tends to improve the more you use the product and steer it with real examples from your customers.

We offer multiple plans; pricing typically starts in the range of a few hundred ILS depending on plan and usage. As the product evolves, list prices for new customers may change, so checking current plans in-app or with our team is the most accurate source, and signing up earlier can lock in today’s offering.

Yes. Beyond the standard product, we can scope custom work such as deeper integrations with CRMs, booking systems, or internal tools. Many teams validate the core product first, then discuss tailored development where it moves the needle.